Thank you for shopping at UM Gift Collection. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking details once your order has shipped.
• Processing times may extend during peak seasons, sales, or holidays.

2. Delivery Time & Rates

• Standard Delivery (Pakistan): 3–7 business days
• Express Delivery: 1–3 business days (if available in your area)
• Shipping charges are calculated at checkout based on location and weight.

3. Shipping Partners

We work with trusted courier services such as TCS, Leopard Courier, M&P, and others for nationwide delivery.

4. Cash on Delivery (COD)

• COD is available for most locations in Pakistan.
• Orders with COD must have a valid phone number and complete shipping address.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email or SMS. You can track your order on the courier's website or contact us for assistance.

6. Delays and Exceptions

While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as weather, strikes, or courier disruptions. UM Gift Collection is not liable for such delays but will help resolve issues promptly.

7. Incorrect Address

Please double-check your address at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses. Re-delivery charges may apply.

8. Undeliverable Packages

If a package is returned to us due to failed delivery attempts, incorrect address, or customer refusal, we will contact you to arrange reshipment. Additional charges may apply.

9. International Shipping

At this time, we only ship within Pakistan. International delivery options may be added in the future.

10. Contact Us

If you have any questions about your shipment or need assistance, please contact us:

• UM Gift Collection
• Address: Thokar Niaz Baig, Lahore, Pakistan
• Email: umgiftcollection@gmail.com
• Phone: +92 309 0804400
• Website: www.umgiftcollection.store