At UM Gift Collection, customer satisfaction is our top priority. We take pride in the quality of our products and aim to ensure that your shopping experience is smooth and enjoyable. Please review our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in the same condition that you received them.
• The product must be in its original packaging, with all tags and labels intact.
• Personalized, customized, or sale items are non-returnable unless defective or damaged.

2. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receiving the order. We may ask for photographic evidence to verify the claim before offering a replacement or refund.

3. Non-Returnable Items

• Customized or personalized gifts
• Items on clearance or sale
• Used, damaged, or altered items
• Products without original packaging

4. Refund Process

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days through your original method of payment.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at umgiftcollection@gmail.com.

6. Return Shipping

You will be responsible for paying your own return shipping costs unless the return is due to a damaged or defective item. Shipping costs are non-refundable.

7. Cancellations

You may cancel your order within 12 hours of placing it. After this window, the order may already be in processing and cannot be canceled.

8. How to Initiate a Return

To initiate a return, please contact our customer support team at:

• Email: umgiftcollection@gmail.com
• Phone: +92 309 0804400
• Subject line: "Return Request - Order #[YourOrderNumber]"

Once approved, we will guide you through the return shipping process.

9. Contact Us

If you have any questions about our Return and Refund Policy, feel free to reach out:

• UM Gift Collection
• Address:  737 Manchester Tower, Johar Town, Lahore
  54000, Pakistan
• Email: umgiftcollection@gmail.com
• Phone: +92 309 0804400
• Website: www.umgiftcollection.com